GET THE SCOPE RIGHT
Separate the immediate hazard from the cleanup.
This website accepts tree-service enquiries; it is not an emergency dispatch service. A request does not confirm attendance, availability or a response time. For an immediate threat to life, call 911. Stay away from fallen or damaged power lines and contact the electricity utility.
If a fallen tree blocks a public road, sidewalk or trail, the City’s tree reporting page explains the municipal contact route.
City tree reporting guidance →Common questions
Is emergency service available 24/7?
We do not promise round-the-clock staffing or immediate attendance. Call to discuss availability. Do not wait for an online reply where there is immediate danger.
Should I start cutting branches?
Do not approach or attempt to cut an unstable tree or a tree touching electrical infrastructure. Keep the area clear and seek appropriate emergency or utility assistance.
Local requirements: City of Guelph tree permit guidance. Your property’s circumstances determine what applies.